We realize that today's world is very demanding regarding products that mainly help the stability and growth, of mainly, the welfare and public health. Due to which, a set of support services was prepared to comply with the demand for 24 hour service.
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product.
One of the most important is the second line support included in the standard service agreement, that works from any part of the world (English).
A yearly maintenance service agreement (updates & upgrades included), are available for the customers, with different on-demand metrics.
Software Development for new collectors or special gateways connections is available on demand.
Consultancy Services for complex environments is available, both remote or locally.
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